Q: My computer continues to advise me that it has been infected with spyware and I cannot seem to get rid of it can you help me?
A: I am sorry to hear that you are having problems with spyware. Spyware (malware/viruses/Trojans) is one of the downsides of the every evolving Internet. More and more people come online every day and with this there are of course a few bad apples intent upon wreaking havoc upon Internet users of all sorts.
Your first defense against the bad guys is setting your Internet Options Security level to a High (or at least Medium) level. To do this, access Start -> Settings -> Control Panel -> Internet Options -> Security tab. Click the Custom Level button. Here you will see the Settings area, which will give you various choices about your browser’s behavior on the Internet. You can change these as you see fit, but you are generally okay if you set the Reset to field to High (or at least Medium), and click Reset. Then click OK.
Next, you want to be sure that you are running security software of some sort; Norton, MacAfee, Windows Live OneCare; it doesn’t really matter what you are running, as long as you are running something. Computers usually come with a security suite pre-installed and active for a trial period. Simply purchasing a license for the pre-installed software is often the easiest way to go.
However, simply running your security software is not enough. You will need to make sure that you update it regularly, usually once a week, but more often when there is a known security threat on the Internet.
To get rid of a pesky piece of spyware, as you seem to have, download a trusted spyware remover such as Spybot. You can find this or another trusted removal tool at Download.com. Simply download the software, run as directed, and gasp at all of the things the software finds on your system. Follow Spybot’s (or other application’s) instructions to dispose of the malware.
I hope this information helps!
Thanks,
A: I am sorry to hear that you are having problems with spyware. Spyware (malware/viruses/Trojans) is one of the downsides of the every evolving Internet. More and more people come online every day and with this there are of course a few bad apples intent upon wreaking havoc upon Internet users of all sorts.
Your first defense against the bad guys is setting your Internet Options Security level to a High (or at least Medium) level. To do this, access Start -> Settings -> Control Panel -> Internet Options -> Security tab. Click the Custom Level button. Here you will see the Settings area, which will give you various choices about your browser’s behavior on the Internet. You can change these as you see fit, but you are generally okay if you set the Reset to field to High (or at least Medium), and click Reset. Then click OK.
Next, you want to be sure that you are running security software of some sort; Norton, MacAfee, Windows Live OneCare; it doesn’t really matter what you are running, as long as you are running something. Computers usually come with a security suite pre-installed and active for a trial period. Simply purchasing a license for the pre-installed software is often the easiest way to go.
However, simply running your security software is not enough. You will need to make sure that you update it regularly, usually once a week, but more often when there is a known security threat on the Internet.
To get rid of a pesky piece of spyware, as you seem to have, download a trusted spyware remover such as Spybot. You can find this or another trusted removal tool at Download.com. Simply download the software, run as directed, and gasp at all of the things the software finds on your system. Follow Spybot’s (or other application’s) instructions to dispose of the malware.
I hope this information helps!
Thanks,
1:06 PM
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